How can we help?

Download the app for your device from the Downloads page, install it, sign in, and tap Connect. On Android you can also install the APK directly.

Open the app and tap the large Connect button. It automatically picks the fastest server, or you can choose a location from “Choose Location”.

Your plan’s device limit is shown on the Pricing page and in your dashboard. You can manage or remove registered devices anytime under Settings → Devices.

Eligible plans include a free trial with no charge upfront and no credit card required. You can cancel any time before it ends and you won’t be billed.

Go to Dashboard → Subscription and pick a new plan. Your current plan is cancelled, the new one activates immediately, and any unused balance from the old plan is refunded to your wallet as credit for future payments.

Dashboard → Subscription → Cancel. You keep access until the end of the paid period, and auto-renewal stops.

We offer a 30-day money-back guarantee on paid plans. Contact [email protected] and we’ll take care of it.

Card and other methods via Stripe, PayPal, and crypto via NowPayments (depending on what’s enabled), plus your in-app wallet balance.

Make sure you granted the VPN permission when prompted, then try another server location. If it persists, reinstall the latest app version from the Downloads page.

Connect to a server geographically closer to you, and try a different location. Run our Speed Test to compare with and without the VPN.

Check your spam folder. If it still hasn’t arrived after a few minutes, contact [email protected] and we’ll verify your account manually.

Passwords need at least 8 characters, including an uppercase letter, a lowercase letter and a number. The form now shows the exact reason if a password is rejected.