Refund Policy

When and how you can get a refund.

Effective: 2026-08-11

This Refund Policy forms part of our Terms of Service and applies to purchases made directly from JaguarVPN. Purchases made through the Apple App Store or Google Play are subject to that store's own refund process.

1. 14-day money-back guarantee

For a new paid subscription purchased directly from us, you may request a full refund within 14 days of the initial purchase, for any reason.

2. One refund per account

The money-back guarantee is a one-time courtesy: each account is eligible for one money-back refund in its lifetime. If a refund has already been issued to your account, you have already used the Service, and further money-back requests are not eligible. Attempts to obtain multiple refunds — including by creating additional accounts or using different email addresses or devices — are treated as abuse and are not eligible (see our Acceptable Use Policy). To operate the guarantee fairly and prevent abuse we record limited technical signals (such as account, device and network identifiers) as described in our Privacy Policy.

3. Your statutory rights

Nothing in this policy affects your statutory rights. Under UK consumer law you have a 14-day right to cancel a distance contract; by starting to use the Service within that period you acknowledge that supply has begun, and where the Service has been fully performed your right to cancel may be affected. Our 14-day guarantee is offered in addition to, and consistent with, those rights.

4. What is not refundable

• Renewals are non-refundable — cancel before the renewal date to avoid being charged. (We may make goodwill exceptions.)
• Wallet top-ups and crypto payments, once converted or credited, and dedicated-IP add-ons after provisioning, are non-refundable (the resource is reserved for you).
• Accounts terminated for breach of the Acceptable Use Policy are not eligible for a refund.
• A second or subsequent money-back request on an account that has already been refunded.

5. How to request a refund

Use our contact form (choose “Billing & refunds”) or the in-app support desk with your account email. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on the provider.

Promotional and discounted purchases

Purchases made at a promotional or event-discounted price (for example seasonal

sales, holiday offers or launch promotions) are final and non-refundable,

and are not covered by the 14-day money-back guarantee. The discount applies to

the first payment only; renewals are billed at the then-current standard

price shown on our pricing page. This is stated at checkout before you pay.

Your statutory rights, where they cannot be excluded by law, are unaffected.