Refund Policy

When and how you can get a refund.

Effective: 2026-07-19

This Refund Policy forms part of our Terms of Service and applies to purchases made directly from JaguarVPN. Purchases made through the Apple App Store or Google Play are subject to that store's refund process.

1. 30-day money-back guarantee

For new paid subscriptions purchased directly from us, you may request a full refund within 30 days of the initial purchase, for any reason.

2. Statutory rights (UK/EU consumers)

Nothing in this policy affects your statutory rights. Under UK/EU consumer law you have a 14-day right to cancel a distance contract; by starting to use the Service within that period you acknowledge that supply has begun, but our 30-day guarantee above is more generous.

3. What is not refundable

• Renewals are generally non-refundable — cancel before the renewal date to avoid being charged. (We may make goodwill exceptions.)
• Wallet top-ups and crypto payments, once converted/credited, and dedicated-IP add-ons after provisioning, are non-refundable (the resource is reserved for you).
• Accounts terminated for breach of the AUP are not eligible for a refund.

4. How to request a refund

Contact [email protected] or use the in-app support desk with your account email. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on the provider.

5. Chargebacks

Please contact us first — we aim to resolve issues quickly. Initiating a chargeback without contacting us may result in account suspension.