Refund Policy
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All sales are final and refunds are not possible once purchase is made.
- If you want to try Jaguar product, you can purchase the shortest plan we offer.
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Our software is compatible with the following operating systems:
- Windows 7 up to Windows 10
- macOS 10.6 up to macOS 10.14
- Linux Ubuntu 16.04 LTS and 18.04 LTS
- Android 5 up to Android 9
- iOS 9 up to iOS 12
- If our product is not working on your computer because VPN service is blocked by your ISP, we are not responsible, no refunds will be provided in such case.
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Router warranty and refund policy
- Jaguar products are covered by a limited liability warranty from defects in material and workmanship. This warranty does not apply if, in the judgement of Jaguar, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to the product's instructions, has been modified in any way, or has a defaced or removed serial number. Repair by anyone other than Jaguar or an approved agent voids this warranty.
- Warranty is void if customer changes software on hardware product (by flashing another firmware) or by making any other modifications.
- The duration of router warranty is 6 months since the date of shipping to customer.
- The maximum liability of Jaguar is the product purchase price.
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If customer meets the warranty conditions, he/she can choose between a replacement router (shipped for free) or refund in form of Jaguar credit, which can be used to purchase any Jaguar Services.
- Warranty is for the original purchaser only and is not transferable
- Proof of purchase is required to get warranty service.
- Return shipping is prepaid by the customer.
- International customers may be subject to duties, taxes and brokerage fee. Customers are responsible for fees incurred.
Contact us
Troubling while purchasing? Get back to us, we will answer your queries.
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