JaguarVPN is committed to protect your privacy. We want you to understand what information we collect,
what we don’t collect, and how we collect, use, and store information. We do not collect logs of your
activity, including no logging of browsing history, traffic destination, data content, or DNS queries.
We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address,
connection timestamp, or session duration.
Our guiding principle toward data collection is to collect only the minimal data required to operate a
world-class VPN service at scale. We designed our systems to not have sensitive data about our customers;
even when compelled, we cannot provide data that we do not possess.
uses, and stores information.
JaguarVPN collects two types of information:
(i) Information related to your account (“personal information”)
This information is collected for the purpose of administering your JaguarVPN subscription and
includes your name, email address, and phone, which you submit on our page when you create account for the Services.
(ii) Aggregate Apps and VPN connection summary statistics
JaguarVPN collects minimal information about usage in order to maintain excellent customer support
and quality of service. The section below specifies in detail what information we collect.
These statistics never include anything about what the user did with the VPN: no data about the
contents or destinations of VPN traffic, no DNS queries, and no IP addresses.
JaguarVPN collects personal information that you provide to us directly through the Site.
We require that you provide personal information, such as an email address and payment information,
in order to establish an JaguarVPN account, and so that we can email you, collect payments from you,
and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose.
With some forms of payment, the Site may redirect you to the website of a third-party payment processor
(namely AliPay, WeChat Pay) to complete the transaction. To understand what personal information these
JaguarVPN uses your email address for the following reasons:
To send emails related to payment transactions.
To provide links to our Site, including password reset emails.
To send you updates and announcements.
To communicate with you about your VPN services or respond to your communications.
To send marketing information, such as JaguarVPN offers, surveys, invitations, and content about other matters in connection with JaguarVPN (“Marketing emails”). You may choose to not receive Marketing emails by following the opt-out procedure described in these emails.
Aggregate Apps and VPN Connection Summary Statistics
We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:
We do not know which user ever accessed a particular website or service.
We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used.
We do not know the set of original IP addresses of a user’s computer.
Should anyone try to compel JaguarVPN to release user information based on any of the above, we cannot supply this information because the data don’t exist.
Security Measures to Protect Your Information
JaguarVPN uses best-in-class physical, procedural, and technical security with respect to our offices
and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure,
or modification of information. Access to user information is restricted to staff who require such access
to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
JaguarVPN utilizes world's best 3rd party servers. Policies related to data encryption and physical security are totally dependent on service providers. However, JaguarVPN never keeps logs in server.
Cookies and Mobile Identifiers
What is a cookie?
A cookie is a small text file used to store information about your visit to the Site.
Cookies let JaguarVPN optimize and improve the user experience of the Site by helping
us deliver certain functionalities, such as website login and language settings.
The cookies we use may vary over time as we continuously update and improve our Site.
You are free to change your cookie preferences at any time.
You can do this in the settings panel for your browser.
Depending on which browser and device you use, you may be
able to control which cookies you allow, which cookies you
want to block in the future, and delete cookies. For more
information about these settings, please refer to the “help”
section of your browser. Note that JaguarVPN’s Site may not
work as intended if you choose to disable cookies.
The cookies set by JaguarVPN once you log in, securely show you information that is specific to your account. The cookies contain a your name and email and do not track any activity outside of JaguarVPN’s domains.
JaguarVPN uses third-party services such as
Google Analytics and Adwords. Cookies from such services are
used to collect data for statistical reports.
For example, we may generate reports regarding the amount of time users spend on the Site
and the number of users who visit a particular page.
JaguarVPN uses Google AdWords remarketing to show advertisements
on third-party websites (including Google) to users who have visited our Site.
We may show such users advertisements on a Google search results page, or
on a site in the Google Display Network.
A mobile identifier is an identifier provided by an Android.
It does not contain your name or email address. JaguarVPN uses mobile identifiers
to generate statistics related to the marketing channels and advertising partners
through which users learned about and signed up for JaguarVPN mobile apps.
The Site may contain links to external websites that do not fall under JaguarVPN’s domain.
JaguarVPN is not responsible for the privacy practices or content of such external websites.
Consent and Age Restrictions
The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.
Users in the European Union
JaguarVPN is committed to user privacy globally, and our existing practices reflect that through
minimal collection of data and ensuring users have control over their personal information.
The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline
those practices in a specific manner for users in the EU.
For the purposes of fulfilling our contractual obligations to users, including:
Providing users with the Services and Apps they have requested.
Managing user subscriptions and processing payments.
Providing customer support.
For a legitimate interest associated with the operation of our business, including:
Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
Communicating with customers to provide information and seek feedback related to our Services and Apps.
With the consent of users, which users can withdraw at any time.
You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at [email protected]
How to Contact JaguarVPN
Don't hesitate to give us a call or just use the contact form below